Frequently Asked Questions

Prepared Hero headquarters are located in Ontario, Canada. Our product design is spearheaded in New Hampshire, United States. We have fulfillment centers located around the world.

To keep a diverse group of products you will love, we go far and wide and look across the globe for talented designers to provide the best quality products. Depending on what product you order, or where the designer/distributor is located, will determine where your product ships out from. We work with businesses in the US, UK, Canada, China, and Australia primarily.

Learn more about us on the 'Our Story' page.

Definitely! Please refer to our 'Refund Policy' to learn more.

Absolutely! Yes, we are verified and trusted. We have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card. 

We provide our customers with a tracking number after their purchase has been processed which can be tracked through our website. Once you receive a tracking number, you can check the status of your shipment on our 'Track Order' page.

Once your order has been completely processed, we will email you a tracking number (typically within 1-3 days of your purchase). If you did not get a tracking number after 5 days of your order, you can simply request yours via email (Support@preparedhero.com) and we will gladly provide you with one.